Last week, I bought a Metro Deal voucher for a Loreal Extenso treatment for only P899. Usually, Extenso treatments cost P3,500 and I thought that it was a very good deal.  I checked the merchant’s location and branch photos and it seemed nice so I purchased the voucher. 

June 16, Saturday

That same day, I realized I cannot go ahead to take the treatment because of my recent allergy flare. I checked my voucher and realized that it was non-refundable. I panicked because there was no notice about this at the product page or even at check-out. But I checked the terms and conditions on the site and read that they can cancel your voucher 5 days after purchase, provided that you haven’t—of course—used it. All you have to do is send them email.  

So I communicated through email, but since it was Saturday, my message will be answered the following Monday. I decided to give them a call since according to their website, their hotline is open on weekends until 9pm. The girl who took the call was polite and assured me that I’ll be receiving a word by Monday or Tuesday.

June 20, Wednesday

I was on an out of town trip until the following Tuesday and I noticed that the voucher was gone from the list of my purchased deals so I had to call them to confirm. The guy who took the call was nice and explained that they cancelled the voucher and confirmed that the concern has been escalated to their special team. I wish I was informed about this but it was nice that I can call anytime to ask and because the staff are easy to talk to. I read about people being so stressed with their Metro Deal concerns and that Metro Deal are not answering their questions but I haven’t experienced that so far.

June 21, Thursday

I received an email from their special team asking if I’m okay to amend with Metro Deal credits. Since I don’t have anything I wish to purchase at the moment, I decided to ask for a reversal of payment to my credit card which they promptly did. 

June 22, Friday
I checked my credit card account and I was refunded.

Overall, I had a really nice experience refunding my voucher from MetroDeal. Their customer service representatives are polite and accommodating. And my experience was totally different from the 2015-2016 reviews I've read from the internet. :) 

Just thought of sharing about this to ease some concerns. :) 

Thanksie!

Cathy